About the role
As a Customer Success Manager, you will be the primary point of contact for our most valuable customers. You will partner with them to understand their business goals, help them integrate Validly into their workflows, and ensure they achieve maximum value from our platform.
What you'll do
- →Manage a portfolio of enterprise accounts, focusing on retention and growth.
- →Lead product onboarding and training sessions for new customers.
- →Conduct regular business reviews to track progress against customer goals.
- →Act as the voice of the customer, gathering feedback to inform product development.
What we're looking for
- →3+ years of experience in Customer Success or Account Management (B2B SaaS preferred).
- →Strong empathy for customers and a passion for revenue growth.
- →Excellent communication and presentation skills.
- →Ability to understand complex technical workflows and explain them simply.
Benefits
Remote-first, UK based
Flexible working hours
Health & wellbeing budget
Regular team gatherings
APPLY NOW